Shipping policy

Same day dispatch available for orders received before our cut-off times (E.S.T.) Monday through Friday

Cut off time for service type:

  • FEDEX Ground & Home Delivery – 4PM 
  • FEDEX Express Air – 6PM 
  • UPS Ground and Air - 4PM
  • USPS – No cut off times – we only aim to dispatch all orders within 24 hours. Monday to Friday. (This is due to irregular pickup times).

Shipping policy:

  • Please note regular time in transit does not include weekends or holidays (with the exception of non-guaranteed USPS and FedEx Ground services that do include Saturday).  If you have specific “in-hands” requirements please include them in the comment field of your order – additional fees may apply.
  • Shipping starts at $3.99 for lightweight items like spare parts with 1st class mail.
  • Shipping surcharges may apply if you wish to opt for delivery to areas which are outside usual courier destinations. Please note we do not guarantee to deliver on Saturdays as the shipping agents do not recognize this as a working day (With the exception of FEDEX home delivery, who offer a non guaranteed Saturday delivery as part of normal delivery days Tues through Sat.) Guaranteed Saturday delivery quotes are available by contacting Medisave before placing your order
  • On receipt you must inspect the goods carefully for damage as Medisave USA LLP is unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within three working days from the date of delivery.
  • We dispatch our orders in good faith via your chosen delivery method. We anticipate that all deliveries will arrive as specified, however Medisave USA LLP cannot accept any liability for any delayed deliveries. We will work on your behalf to recover any monies paid for your chosen shipping option. Recovery of shipping fees are not possible when adverse weather delays the delivery schedule.
  • Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect billing address details, your order may be delayed. We reserve the right to only deliver to the billing address.
  • All delivery services require a signature upon delivery. This acts as proof of delivery to your entered shipping address. Any adult signature at the shipping address will act as legal delivery fulfillment.
  • NOTE: We cannot ship to a non-permanent address like hotel or conference center and we can not ship to freight forwarding companies.

Carrier Zone Maps (click to view)